ITIL: A Framework for Excellence in IT Management

At LayQad, it is our job to ensure that excellent services are provided to our customers that will never become problematic. We have learned the best practices needed to ensure your IT services are highly available and ahead of the curve, allowing you to focus on managing IT services, not putting out IT fires. ITIL can help you improve your services to clients and become more skilled and productive, while lowering your costs. By improving the processes around IT, the organization can begin to:

• Improve resource utilization
• Be more competitive
• Decrease rework
• Eliminate redundant work
• Improve upon project deliverable(s) and time
• Improve availability, reliability and security of mission critical IT services
• Justify the cost of service quality
• Provide services that meet business, customer and user demands
• Integrate central processes
• Document and communicate roles and responsibilities in service provision
• Learn from previous experience
• Provide demonstrable performance indicators

ITIL describes processes, procedures, tasks and checklists that can improve organizations for establishing integration with the organization's strategy, delivering value and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.

• Service Strategy: understands organizational objectives and customer needs.
• Service Design: turns the service strategy into a plan for delivering the business objectives.
• Service Transition: develops and improves capabilities for introducing new services into supported environments.
• Service Operation: manages services in supported environments. Continual Service Improvement: achieves services incremental and large-scale improvements